Included in the agreed work
- Investigation of the reported leak
- Specialist detection and pipe tracing
- Necessary access or excavation
- The agreed plumbing repair
- Repair parts and materials
- Appropriate testing after the work
- A written Trace & Access report
- 12-month workmanship warranty
No clock-watching surcharge
There is no hourly surcharge solely because the agreed residential work takes longer. Additional unrelated work or a change to the instruction must still be discussed and agreed.
Where the package stops
Decorative and remedial reinstatement is excluded. This includes restoring finishes such as plaster, paint, flooring, paving and landscaping. The access required for the plumbing repair and the reinstatement afterwards are different parts of the job.
Commercial and shared-system instructions
Business premises and wider shared systems are quoted separately against the actual requirement. Explain which properties and systems are involved so the right scope can be prepared.
Before a booking
Before agreeing or paying for a visit, check the legal business details, scope, appointment, deposit and balance timing, cancellation and refund arrangements, and warranty process in the written booking confirmation. An enquiry does not reserve an appointment. No payment is taken on this website.
Package questions
What does the £1,700 include?
Investigation, specialist detection and tracing, necessary access or excavation, the agreed plumbing repair, parts, materials, suitable testing, a Trace & Access report and a 12-month workmanship warranty. The total includes applicable tax.
Is the deposit an extra charge?
No. The £100 deposit is deducted from £1,700, leaving £1,600. Booking terms and payment timing must be confirmed before commitment.
What if the work takes longer?
There is no hourly surcharge solely because the agreed residential work takes longer. A changed instruction or unrelated additional work still needs a separate agreement.
Are floors, walls and paving put back?
Decorative and remedial reinstatement is excluded. Necessary access or excavation is included in the agreed plumbing scope; repairing finishes requires separate arrangements.
Does the package apply to businesses or shared systems?
Commercial and wider shared-system work is scoped and quoted separately. Explain the system and properties involved before assuming the residential package applies.